Before depositing at any online casino, take five minutes to read this checklist — it covers the steps most players skip. Level up casino offers a modern gaming experience, but knowing the finer details ensures you get the most from your play.
Getting Ready
- Check your internet connection and device compatibility — the platform works on desktop, tablet, and mobile browsers (no app download required).
- Prepare valid identification documents for the KYC process: a government-issued ID, proof of address, and a copy of your payment method.
- Set a budget: decide your maximum deposit and loss limits before you log in.
- Understand the bonus terms: always read the wagering requirements, game contributions, and maximum bet limits.
- Test the payment method you intend to use by making a small deposit first to confirm it works.
- Enable two-factor authentication (2FA) on your account for extra security.
Step-by-Step Sign-Up
- Navigate to the official website. For a direct link, use Level up casino.
- Click the “Sign Up” or “Register” button usually located at the top right.
- Fill in your personal details: full name, date of birth, email address, and phone number. Ensure they match your identification documents.
- Choose a username and a strong password (mix of letters, numbers, and symbols).
- Select your preferred currency from the available options.
- Read and accept the terms and conditions — pay attention to the bonus policy and withdrawal rules.
- Submit the form and check your email for a verification link. Click it to activate your account.
- Log in and complete the KYC verification by uploading your documents in the “Profile” or “Account” section. Your withdrawals will be faster once verified.
How Wagering Works
Wagering requirements determine how many times you must play through a bonus before you can withdraw any winnings. For example, if you receive a 100% deposit bonus worth £50 with a 30x wagering requirement, the calculation is:
Wagering amount = Bonus × Wagering requirement = £50 × 30 = £1,500.
You need to place bets totalling £1,500 before the bonus funds become withdrawable. Different games contribute differently to this requirement:
- Slots (including level up pokies): usually 100% contribution.
- Table games (blackjack, roulette): often 10–20%.
- Live dealer games: typically 0–5%.
Remember that maximum bet limits apply while playing with an active bonus — commonly £5 per spin. Exceeding this may void your bonus and winnings.
Licence & Player Protection
Level up casino operates under a licence from the Government of Curacao. While this allows the casino to accept international players, it is important to note that winnings from Curacao-licensed casinos may be subject to local income tax depending on your country of residence. Always consult a tax professional. The casino uses SSL encryption to protect your data and transactions. Additionally, responsible gambling tools such as deposit limits, self-exclusion, and reality checks are available in the account settings.
Banking & Payments
The casino supports several payment methods. Below is a summary of deposit and withdrawal options:
| Payment Method | Deposit Time | Withdrawal Time | Minimum Deposit | Minimum Withdrawal |
|---|---|---|---|---|
| Visa/Mastercard | Instant | 2–5 business days | £10 | £20 |
| Skrill | Instant | 24 hours | £10 | £20 |
| Neteller | Instant | 24 hours | £10 | £20 |
| Bank Transfer | 1–3 business days | 3–7 business days | £20 | £50 |
| Cryptocurrency (BTC, ETH) | Instant | Up to 12 hours | £20 equivalent | £20 equivalent |
Troubleshooting
- Can’t log in? Check your username and password. Use the “Forgot password” link to reset. Ensure your account is not locked due to multiple failed attempts.
- Deposit not received? Verify that you used the correct deposit address (especially for cryptocurrency). Contact support if the transaction is confirmed but not credited after 30 minutes.
- Withdrawal pending for days? Make sure your KYC documents are approved. Some withdrawals have a pending period of up to 48 hours before processing.
- Bonus not applied? Check if you entered the bonus code at deposit. Read the terms – some bonuses require a minimum deposit or are only available to new players.
- Game not loading? Clear your browser cache and update your browser. Try a different browser or device. Disable VPN if active.
- Self-exclusion not working? Use the responsible gambling tools in your account. If you need immediate help, contact customer support via live chat.
Quick Answers
What is the minimum deposit?
The minimum deposit varies by method but is typically £10 for most e-wallets and cards, and £20 for bank transfers and cryptocurrency.
How long do withdrawals take?
E-wallet withdrawals are processed within 24 hours after approval, while card and bank transfers can take 2–7 business days.
Can I play on mobile?
Yes, the casino is fully optimised for mobile browsers and also offers a progressive web app (PWA) that can be launched from the browser home screen.
Is there a loyalty program?
Yes, the casino has a multi-tier VIP program that rewards points for real money play. Points can be exchanged for bonus funds or free spins.
What games are excluded from bonus wagering?
Most table games and live dealer games contribute little to wagering, and some specific slots may be excluded entirely — always check the bonus terms.
How do I verify my account?
Log in, go to the account verification section, and upload a clear photo of your ID (passport or driver’s licence), a recent utility bill, and a screenshot of your payment method (blurring sensitive digits).
What is the maximum withdrawal per transaction?
Withdrawal limits apply per transaction and per week. For example, the maximum per withdrawal may be £5,000, with a weekly cap of £10,000. High rollers may have higher limits after VIP status.
Are there any country restrictions?
Yes, players from certain jurisdictions (e.g., the United States, United Kingdom, Spain) are not accepted. Check the terms and conditions for the full list.
How do I contact support?
Live chat is available 24/7, and you can also send an email to the support address listed on the website. Response times for email are typically within 24 hours.
Pro Tips
To maximise your gameplay, focus on games with the highest RTP (Return to Player). For example, most slot machines, including classic level up pokies, have RTPs ranging from 96% to 98%. Video poker often exceeds 99% with optimal strategy. Avoid progressive jackpot slots if you want predictable returns, as they usually have lower base RTPs. Blackjack and baccarat are also good choices due to low house edges.
Remember: no strategy can guarantee winnings, but choosing high-RTP games gives you better chances over time. Always play within your budget and never chase losses.
